Where to repair my luggage in Singapore?

Listed as a business for luggage wholesale and luggage repair, we often get calls from Singapore customers on repairing their used luggage, be it wheels, locks, handles or zippers. However, due to the differences in luggage components and construct, we had to decline most of the customer requests we received, as we only have spare parts to repair the items we sell. In general, should you encounter any problems with your travel bag upon purchase/use, we strongly recommend you to approach the retail store/online merchant you have bought from for further assistance. In most cases (pun intended), these retailers would fall back to the wholesalers/distributors that supplied these luggage for repair services.

Hence, in this article, we compiled an extensive list luggage service centers for the luggage brands we see in Singapore. Let us know if your luggage brand ain't in the list!

Types of Damages

While some airport customs are infamous for their rough handling of luggage, checked-in baggage can encounter several types of defects/damages:

1. Manufacturer's defects - these are generally covered by warranty
2. Airport rough handling - claimable through airline/travel insurance
3. Wear and tear - not covered by warranty, repair fees will be incurred

Types of Repairs

Through our 37 years of bags and luggage business, we have helped our loyal customers to assess and repair various bags and luggage damages. However, not all damages/defects can be repaired:

What can be repaired: Locks, Wheels, Trolley handles, Zippers (subjected to extent of damage), Handles, Side Studs.

What CANNOT be repaired/restored: Damaged/cracked main casing (refer to picture below) and Surface scratches 

Credits: KLM Singapore Facebook Page

List of Service Centres

Below, are the contact details of luggage repair service centres for the various brands:

Rimowa Service Centre

Address: 11 Lorong 3 Toa Payoh Jackson Square #03-41 S319579

Phone: +65 6741 0080

Email: rimowa@rampacific.com.sg

Luggage Brand: Rimowa

Source: https://www.rimowa.com/en-sg/repair/search/Singapore/ChIJyY4rtGcX2jERIKTarqz3AAQ

Tumi Singapore Service Centre

Address: Any Tumi stores

Email: tumi.sc.sg@valiram.com

Luggage Brand: Tumi

Source: http://www.tumi.sg/customer_service/product_info/service_repair/

Samsonite Aftersales Service Centre (Singapore)

Address: Bylands Building, 135 Middle Road #01-06, S188975

Email: info.singapore@samsonite.com

Luggage Brand: Samsonite

Source: https://www.samsonite.com.sg/warranty/

American Tourister Service Center

Address: 5 Changi Business Park Central 1, Changi City Point #02-19, S486038

Phone: +65 6636 0235

Luggage Brand: American Tourister

Source: http://www.fraserscentrepointmalls.com/store-detail.php?CategoryID=539&StoreID=3781

Travelite Holdings

Address: Blk 9005 Tampines St 93 #04-254, S528839

Phone: +65 6785 8000

Luggage Brands: Delsey, Pierre Cardin, Traveler'sChoice, American Flyer, Paul Smith, United Colors of Benetton, Beverly Hills Polo Club

Seager Inc

Address: 9 Tai Seng Link, Lee King Hwa Building S534053

Phone: +65 6534 2262

Luggage Brands: Crossing, Mandarina Duck, Victorinox, Bric's, Briggs & Riley, Legend Walker, Stratic, Crash, Lipault

Source: http://www.theplanettraveller.com/repairservices.php

The Travel Store (Singapore)

Address: 153 Kampong Ampat, Junjie Industrial Building #03-05, S368326

Phone: +65 6282 8255

Brands: Lojel, Eminent, Roncato, Hush Puppies, Slazenger

Source: http://thetravelstore.com.sg/after-sales

SKM Luggage Industries Pte Ltd

Address: No 5 Kaki Bukit Road 2, City Warehouse #01-07, S417839

Phone: +65 6748 4620

Luggage Brands: Echolac, Elle, Birkley, Paviotti, Fiorucci, Grand Polo Intl

Source: http://www.skmluggage.com/contact/

Advance Approach (S) Pte Ltd

Address: Ruby Land Complex #03-05, 52 Genting Lane, S349560

Phone: +65 6253 2258

Luggage Brands: Antler, U.S. Polo Assn, Carlton, Arnold Palmer, President, Santa Babara Polo Racquet Club, I.T 

Source: http://sg.kompass.com/c/advance-approach-s-pte-ltd/sg044348/

Travel Supplies Pte Ltd

Address: 23 Genting Road, Chevalier House #06-02 S349481

Phone: +65 8180 8475

Luggage Brands: Yeobo, Kefi, Season Polo, World Polo

Source: https://www.travelsupplies.com.sg/pages/about-us

Universal Traveller

Address: 15 Kaki Bukit View S415951

Phone: +65 6742 8577

Luggage Brands: Airways, Royal Mcqueen, Jean Francois, Ricardo

Source: http://www.universaltraveller.com/sg/locate-us/

 

Alternatively, there are 2 luggage repair shops in Singapore which offer to repair most brands of luggage as well:

Chiang Kong Services

Address: 330 Tanjong Katong Road S437106

Phone: +65 6748 2786

Email: chiang_kong@yahoo.com.sg

Source: http://luggageservices.com.sg/

Mirrco Luggage Repair Centre

Address: 135 Middle Road #01-09 Bylands Building S188975

Phone: +65 6339 7316

Email: mirrco.sg@gmail.com

Source: http://www.mirrco.com.sg/

While we, at Luggage Outlet, usually charge a very minimal repair fee for our products (or even none), we heard from our friends that other service centers charge for theirs. Sometimes, it might even be more worthwhile to get a luggage from us as compared to the repair fee for your luggage!